Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

Hello,

(sorry for my english, hope its understable)

I m having some trouble with the SPA504G IP Phone.

As new phone, I plugged the phone to our poe switch, having TFTP and DHCP,

the phone is now in SPCP mode, asking via tftp to

Oct 03, 2011 15:50:41 Session 1, Peer 172.27.1.2 TFTP Server session started

Oct 03, 2011 15:50:41 Session 1, Peer 172.27.1.2 Client requests GET of file D:\Oswaldo\Confidencial\Diagnostico\Cisco\SIP\Hosted IP PBX\cfgxml\SEP30E4DB80732C.cnf.xml.

Oct 03, 2011 15:50:42 Session 1, Peer 172.27.1.2 Could not open requested file for reading

Oct 03, 2011 15:50:42 Session 2, Peer 172.27.1.2 TFTP Server session started

Oct 03, 2011 15:50:42 Session 1, Peer 172.27.1.2 Could not open requested file for reading

Oct 03, 2011 15:50:42 Session 2, Peer 172.27.1.2 Client requests GET of file D:\Oswaldo\Confidencial\Diagnostico\Cisco\SIP\Hosted IP PBX\cfgxml\XMLDefault504G.cnf.xml.

Oct 03, 2011 15:50:42 Session 2, Peer 172.27.1.2 Could not open requested file for reading

Oct 03, 2011 15:50:42 Session 2, Peer 172.27.1.2 Could not open requested file for reading

Oct 03, 2011 15:50:42 Session 3, Peer 172.27.1.2 TFTP Server session started

Oct 03, 2011 15:50:42 Session 3, Peer 172.27.1.2 Client requests GET of file D:\Oswaldo\Confidencial\Diagnostico\Cisco\SIP\Hosted IP PBX\cfgxml\XMLDefault.cnf.xml.

Oct 03, 2011 15:50:42 Session 3, Peer 172.27.1.2 Could not open requested file for reading

Oct 03, 2011 15:50:42 Session 3, Peer 172.27.1.2 Could not open requested file for reading

So, I have try this:

-Factory reset: not successfull, the telephone still asking for the XMLDefault, not for the spa504.cfg.

In the TFTP Server, only I have that file spa504G.cfg with the following:

Any idea how can i change this phone again to SIP Mode ? I have read the zero-touch tutorial and have not found information about this,  and back to the spa504g.cfg provisioning mode ... ?

I attach, the pcap file.

Thanks !!!

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

Hi Oswaldo,

The phone does not appear to be in SPCP mode based on the Log.pcap.zip file.

I do see the following:

Packet frame 16, the 172.27.1.1 DHCP server offers a very strange OPTION 66 of:

The TFTP server name should be an IP address or FQDN of the TFTP server.

The phone is not looking for /spa504G.cfg or /Cisco/SPA504G/.cfg because it does not have a valid TFTP server to send a request to.

Once you send the phone a valid OPTION 66, the phone will request its SIP configuration files.

Regards,

Patrick

----------

4 REPLIES
New Member

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

I make a upgrade to 7.4.9a, that not fix my issue.

Cisco Employee

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

Hi Oswaldo,

The phone does not appear to be in SPCP mode based on the Log.pcap.zip file.

I do see the following:

Packet frame 16, the 172.27.1.1 DHCP server offers a very strange OPTION 66 of:

The TFTP server name should be an IP address or FQDN of the TFTP server.

The phone is not looking for /spa504G.cfg or /Cisco/SPA504G/.cfg because it does not have a valid TFTP server to send a request to.

Once you send the phone a valid OPTION 66, the phone will request its SIP configuration files.

Regards,

Patrick

----------

New Member

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

I change the DHCP Server to Router Cisco, and is the same situation, later i try with DHCP Turbo, and it work fine.

In my router i have that

ip dhcp pool Phone_AR7

   network 172.27.1.0 255.255.255.0

   default-router 172.27.1.10

   option 66 ip 172.27.1.210

How can I set the TFTP Server Name...?

New Member

SPA504 GO DIRECTLY TO SPCP MODE SOFT. VER 7.4.8a

I found it, the correct configuration in the router Cisco.

ip dhcp pool Adtran_AR14

   network 172.27.1.0 255.255.255.0

   default-router 172.27.1.1

   option 66 ascii "172.27.1.10"

1821
Views
0
Helpful
4
Replies
CreatePlease to create content