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Community Member

SPA508g 7.5.1a Vertical First SCA

Seems since the new Call Appearance per line has been implented Vertical First does not work as intended.

I noticed a prior case that was resolved but for private lines, however for Shared lines this issue was not fixed.

2nd+ calls indeed still ring on the same button with Vertical First set, regardless of other SCA settings.

Only workaround I found was to revert to an older firmware prior to this new feature's release. (firmware 7.4.7).

Pulled my hair out trying to sort this one. If another workaround exists with the newer firmware's please advise.

Thanks.

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Community Member

3 years later, and I see this

3 years later, and I see this issue still exists with the latest 7-5-7s release; and now we cannot downgrade to the older working firmware. This has been a deal breaker for us w/ the SPA line. No hope in site for a fix?

Multiple calls continue to stack up on the first line button, totally ignoring the vertical first settings.

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