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SPA509G with SPA9000 EXT 2 not transferring to voicemail.

Here is my issue.

     I have a SPA509G with two extensions connected to a SPA9000/SPA400. 

               EXT 1 (200) - works as described, caller calls in, phone rings 5x then transfers to voicemail.  DND transfers to voicemail as well, and so does                               hitting the ignore button.

               EXT 2 (211) - Goes like this.   Caller calls in, phone rings 20x then hangs up.  DND rings busy, however pressing the ignore button transfers                               the caller to voicemail.

     **both extensions have direct dial numbers tied to them.  You can dial into both voicemail boxes. 

Thoughts?

1 REPLY
New Member

Re: SPA509G with SPA9000 EXT 2 not transferring to voicemail.

The user tab which controls the call forward all, busy and no ans, only does this for ext 1 and not the other ext's.  So this is working as designed.

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