I'm using SPA504G phones with IP-PBX ZyXEL X8004. One-touch buttons is configured as described in manuals: fnc=sd+cp+blf; sub=UserID@$PROXY
Here is my problem: when I want to transfer incoming call to other extension by pressing desired One-touch button, it executes a BLIND transfer, not attended transfer. There's two interesting fields on SIP tab of the web interfacenamed 'Hold Target Before REFER' and 'Keep Referee When REFER Failed', but changing of values of them does not changing result.
Please explain meaning of these fields to me, how it works and what should I do to retrieve ATTENDED TRANSFER by pressing One-touch button.
Thank you for contacting Cisco Small Business Forum.
First, make sure that you have the latest firmware on your device by going to www.cisco.com
Second, make sure that programmable soft key is enabled. It is disable by defaults.
Third, if I understand you correctly, you are trying to transfer a call and transfer button is missing. If that so, what is the value of your field "Connected Key List:"? Make sure that " Xfer " is on the list and no double ";;" is on the line.
For me to answer this question I would need to set up one in our lab and see if that works. For that, I would suggest you to give us a call at 1-866-606-1866 at any time so we can create a case and assist you further.
Meanwhile, you can try to turn off the Blind transfer (Phone-->Supplimenting Services) and that should allow the attendent transfer. Then, add xferlx to the ringing key list. So, while the call is either ringing or is connected, press the *xferLx line key. If only one other call is on hold, the active call is connected to the call on hold. Otherwise, the user is prompted to select the Line key to transfer the call to.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...