I am having an issue pairing some Plantronic Voyager Pro headsets with a couple phones. These headset had previously been paired with the phones. Due to some configuration changes to the phones both were factory reset. Now each phone is unable to pair to the headset it had been paired to before the reset. When I attempt to pair them, using the phones interface, I get a "Pairing Failed" message on the screen. If I attempt to pair them using the web GUI it doesn't pair but gives no error message.
If I take Phone 1's headset and try pairing it to Phone 2 it works.
If I try pairing Phone 1's headset with any other phone in the company it works.
If I try pairing Phone 1 with it's headset it fails.
It goes the same for the headset for Phone 2.
I have tried firmware 7.4.6, 7.4.6(BT2), and 7.4.8 but I get the same result with all firwmare versions.
My assumption is that the headsets might still be in a logically paired state that's why it wouldn't allow the new pairing with the same phone. Is there a possibility to reset (or unpair) the headstest?
Thanks for your feedback, your logic seems to be right especially that I have performed several factory resets on my SPA525G2 phones after which I was always able to pair back my mobile phone / headset (not Plantronics) using BlueTooth.
We'd highly appreciate if you could share your findings after Plantronics replied.
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