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SPA525 Lost Registration Randomly

We have some SPA525G2s that are losing registration randomly. They are connected to a UC320 and SG500 Series switches. They're on the correct VLAN and the UC sees the switch as a CDP Neighboor. It's occured both with a hardwired phone and a wireless phone. Ideas on what I can check or a way to determine what's causing them to randomly lose registration? It doesn't happen every day but maybe once a week randomly.

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Community Member

SPA525 Lost Registration Randomly

Check the info page for the elapsed time to see if the unit had somehow lost power or rebooted when it lost registration.

In the info page, you'll also want to see if there's a reboot reason and see if matched up with the lost registration.

You can run a debug log, if the info page doesn't help in determining what is going on.

Debug log info at

https://supportforums.cisco.com/docs/DOC-9862

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