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Community Member

SPA525G - FW 7.4.4 Bluetooth headset problem

I am using a Plantronic Voyager PRO or Nokia HS-36W headset.

Parring is ok as well as call pick-up and release.

But after some use it drops calls at pick-up.

It also goes from BT headset (blinking headset lamp) to headsset jack (steady lamp) at pick-up.

Only a power recycle of the SPA525G will recover for BT headset use.

To me it clearly seems to be a FW bug.

Any views?

Flemming, Denmark

4 REPLIES
Cisco Employee

Re: SPA525G - FW 7.4.4 Bluetooth headset problem

Dear Sir;

Yes, we have detected the bug. We are working for a resolution on this subject (new FW). As soon as available (dont have an estimate yet), will let you know

Regards
Alberto

Community Member

Re: SPA525G - FW 7.4.4 Bluetooth headset problem

Do we have any solution here kow?

Cisco Employee

Re: SPA525G - FW 7.4.4 Bluetooth headset problem

Dear Sir,

Please download and use 7.4.6, it should solve your issue. SW is available on cisco.com

Regards
Alberto

Community Member

Re: SPA525G - FW 7.4.4 Bluetooth headset problem

I have the same issue with the Bluetooth Headset.  I can work around this by unpairing the phone and re-pairing the headset with the phone. I have to do this when my multi-point headset answers another phone, or go out of range.  A reboot is not necessary though.  You can go to to bludetooth configuration, bluetooth profile, option, unpair | then option, pair.  This is the quickest way.

Michael

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