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Community Member

SPA525g with sidecar blind transfer issues

I have an spa525g with the spa500s sidecar.  The sidecar buttons are working for direct dial and status, however when I try to do a blind transfer for a button the call fails.  If I do a blind transfer and enter the 3 digit extension it works fine.  So it seems to just be the sidecar buttons causing the problem.

Thanks

Mike

4 REPLIES
Community Member

Re: SPA525g with sidecar blind transfer issues

I spoke with the developer on this, he says this issue will be addressed in the next release which is scheduled to be out within a few weeks, thank you.

Community Member

Re: SPA525g with sidecar blind transfer issues

We are experiencing this issue with firmware 7.4.4.   The SPA 50Xg series phones do not exhibit this behavior.  Is there a projected time when the new software will be available..   we prefer the spa525g due to aesthetics, however, functionality will prevail...    

Community Member

Re: SPA525g with sidecar blind transfer issues

New firmware for 50x and 525 should be available for download next week on cisco.com.  Thank you.

Community Member

Re: SPA525g with sidecar blind transfer issues

The new firmware resolved the issue we were experiencing.   Thank you!!

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