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SPA525G2 Transfer w/Attendant Console

Chad Monroe
Level 1
Level 1

Hi all,

I have multiple SPA525G2 devices deployed, some with the attendant console attached. I am running in SIP mode w/Asterisk, SW 7.4.9c. For physical extensions w/BLF I use the following function:

fnc=blf+sd+cp;sub=9000@<proxy>;nme=9000

In this case BLF works and I can perform a 1-button transfer (e.g. if I want to transfer the active party to ext. 9000 I simply press the button on the console). I also have buttons setup to transfer to voicemail which is accessed by *+<extID>. In this case I only use the speed dial function:

fnc=sd;ext=*9000@<proxy>

If I attempt to perform a 1-button transfer here the current call is placed on hold and I am connected to the users VM box. What causes the speed dial/1-button transfer behavior to differ between these two entries? Is there some way to get the behavior I'm looking for? Thanks.

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