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spa9000, phone book spa942

Hello,

I've encountered a problem with configuration of SPA9000 and Phone Book in SPA942.

Example:

we want to add new entry to dial an external number:

616690724

In order to make an outbound call in default we need to dial 9, so the entry in Phone book should look like:

9616690724

Now, the results, we can make an outbound call using entries in Phone Book, but when someone calls us from outside, the number is not recognized. I suppose that problem is connected to that digit "9" that we had to add to the entry. Are there any known solutions in order to recognize incoming calls properly?

Best Regards,

Lukasz

1 REPLY
Cisco Employee

Re: spa9000, phone book spa942

Dear Lukasz;

You need to use caller ID mapping feature on the phones (available on SPA922, SPA942 and SPA962). Please see the following discussion to find all information

https://www.myciscocommunity.com/message/2517#2517

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