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SPA9000 Wish to bypass AA and go straight to voicemail

I have 4 SPA942's, registered on my SPA9000 with their own extensions (100-103) no shared line appearances, an fxs port analogue extension 104, and a hunt group (105) which is set to ring for incoming calls.  An SPA400 one shared voicemail box (101). Everything including voicemail works fine! However:

The deployment is upmarket residential (and I expect a lot of demand from this market segment). Accordingly, the clients are not interested in the auto-attendant and wish unanswered calls to be routed directly to voicemail - as with a normal answering machine.  I have recorded a rather awkward AA prompt 1 to ask callers to dial extension 105 to leave a message (which results in a voice mail message that the person at extension 101 is not available etc. before a message can be left) I have seen many discussion groups where this configuration is requested but no satisfactory answer.   It would be very useful to many users if you can help.

I have noticed that when calls are made to an internal extension that this is achieved automatically.  I have tried  seting the SPA9000 to route directly to vm but this results in no AA and no VM.  Configs for one ITSP and one FXO line are as  follows:

SPA 9000

<Contact_List_3_>105,cfwd=aa</Contact_List_3_>
<Cfwd_No_Ans_Delay_3_>5</Cfwd_No_Ans_Delay_3_>
<Dial_Plan_3_>(<9:>xx.)</Dial_Plan_3_>

<Contact_List_4_>105,cfwd=aa</Contact_List_4_>
<Cfwd_No_Ans_Delay_4_>5</Cfwd_No_Ans_Delay_4_>
<Dial_Plan_4_>(<0:>xx.|<9:>xx.)</Dial_Plan_4_>


SPA 942

<Dial_Plan_4_>([1-2]xx | 0,xx. | 9,xx.)</Dial_Plan_4_>
<Caller_ID_Map_4_/>
<Enable_IP_Dialing_4_>Yes</Enable_IP_Dialing_4_>
<Emergency_Number_4_/>
<Cfwd_All_Dest/>
<Cfwd_Busy_Dest>vm</Cfwd_Busy_Dest>
<Cfwd_No_Ans_Dest>vm</Cfwd_No_Ans_Dest>
<Cfwd_No_Ans_Delay>5</Cfwd_No_Ans_Delay>

1 REPLY
Cisco Employee

Re: SPA9000 Wish to bypass AA and go straight to voicemail

Dear Sir;

On the SPA9000 Contact List change cfwd=.... to cfwd=vm2101.

This will forward the call to voicemail of extension 101, assuming SPA400 is on line 2.

Please try it (should work). Otherwise I would need the SPA9000 and SPA400 html config files in admin advanced mode.

Regards
Alberto

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