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Community Member

Telephones randomly reboots

HI     I have  1 SPA900, 1 SPA400, 5 SPA921 and 1 SPA962 witch SPA932

present the following problems:  

1.    All  Telephones randomly reboots  2.    The calls in course are cut

My Network:

Thanks



I using static  IP address,  only the telephone, spa400 and spa900 are connect  to the switch (3Com Baseline 2016 Ethernet Switch)

I not using vlan´s



Software VersionHardware Version            Equiment
5.1.81.01(7583)SPA921
6.1.51.05SPA900
1.1.2.2SPA400
2.0.21.06SPA932
6.1.5(a)1.0.3(9817)SPA962


I using setup wizard v2.1.0.0

2 REPLIES
Cisco Employee

Re: Telephones randomly reboots

Hi rperez,

Do all 6 telephones reboot at the same time?

How often are they rebooting?

Do some phones reboot more often than others?

How many times an hour/day/week are the phones rebooting?

Can you please enable debugging on the phone that reboots the most so we can see if the debug yields anything of interest?

Regards,

Patrick

----------

Community Member

Re: Telephones randomly reboots

Do all 6 telephones reboot at the same time?

Yes,  I am not sure the spa900  rebooting too

How often are they rebooting?

1 or 2 a day

Do some phones reboot more often than others?

no

How many times an hour/day/week are the phones rebooting?

randomly

Can you please enable debugging on the phone that reboots the most so we can see if the debug yields anything of interest?

ok, I do it tomorrow.

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