Transfer Button Missing

jon.armani · ‎10-25-2011

I have a new UC540 with SPA509G phones, all on the latest firmware and configured with CCA 3.1.1.

The issue: When connected on a call, the Transfer softkey is missing, so they cannot make transfers.

Troubleshooting so far: I see it in the default template that it's supposed to be the third softkey when connected, but it's blank, and pressing the blank key does nothing. I have created a new template and kept the defaults (which included having the third softkey as "Transfer") but the issue persists with the same symptoms.

What's going on here?

David Trad · ‎10-25-2011

Hi Jon,

Can you please reset the phone to factory default, it would be good to force the phone to have to re-download the configuration information from the UC again, then re-test and advise accordingly.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

jon.armani · ‎10-26-2011

We had done many factory resets during initial config last week, but I will get with one of the users today to walk them through it (I am working remotely this week). Will let you know. Thanks.

danielwiebe · ‎10-26-2011

Just a thought but did you setup the UC540 to supply the latest phone firmware for the 509g. It's under maintenance and then phone load management. I could see it doing strange things if the phone is running an old firmware version with a fully updated UC system. Make sure the system has the firmware checked off for the 509 then do a factory reset.

Also someone correct me if I'm wrong but I think this could happen if you didn't have a dual or octo line configured on the phone. IE it only had one line/channel for voice so transfer would not work. Try adding another temporary dual or octo line to the set and try again using that new line.

HTH

Dan