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Community Member

Transfer to voice mail button

I am configuring my system via command line because the CCA simply does not work. I have the latest software pack 12.4 The transfer to voice mail button is not working on the phone, but the profile is in the config file.

dial-peer voice 2003 voip
description ** cue auto attendant PSTN number **
translation-profile outgoing AA_Profile
destination-pattern 2402231330$
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!

3 REPLIES
Community Member

Re: Transfer to voice mail button

The dial-peer looks correct, but not sure what this had to do with transfer to voicemail softkey showing up on the phone.  To have the softkey appear on a phone in the "connected" state, you will need an ephone-template configured like the following (configured automatically by CCA)

ephone-template  16
softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected  Hold Endcall Trnsfer TrnsfVM LiveRcd Confrn Acct Park

Community Member

Re: Transfer to voice mail button

The key shows up when connected. It always did by default out of the box.When the customer attempts to use the key, it actually winds up parking the call instead of allow her to transfer it.

Community Member

Re: Transfer to voice mail button

To get Transfer to Voicemail working a number of things must be done. CCA 2.0 offers you a very easy way to do this from the "Configure>>Telephony>>Voiemail" menu. If you can't use 2.0 for whatever reason, my advice is that you try to correct this situation.


The CLI that CCA psuhes is shown below:

!
ephone-template 16
softkeys seized Cfwdall Endcall Redial Pickup MeetMe Gpickup CallBack
softkeys connected Hold Endcall Mobility Trnsfer TrnsfVM LiveRcd Confrn ConfList RmLstC Acct Park
softkeys idle Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd Login

!

ephone-template 15
softkeys seized Cfwdall Endcall Redial Pickup MeetMe Gpickup CallBack
softkeys connected Hold Endcall Mobility Trnsfer TrnsfVM LiveRcd Confrn ConfList RmLstC Acct Park
softkeys idle Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd Login

!

telephony-service
restart all

!

voice translation-rule 2002
rule 1 /^6/  //

!

exit

!

voice translation-profile XFER_TO_VM_PROFILE
translate redirect-called 2002

!

exit

!

dial-peer voice 2000  voip
translation-profile outgoing XFER_TO_VM_PROFILE

!

exit

!

telephony-service
transfer-pattern 6... blind

!

exit

!

ephone-dn 46
number 6...
number 6... no-reg primary
description ***CCA XFER TO VM EXTENSION***
call-forward all 299
!

exit

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