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Cisco Employee

Trying to get into voicemail through aa prompts

Team,

Customer has a uc520 installed with the basic AA in place ("Welcome to the automated attendant, If you know your party's extension you may dial it now") Problem is I have workers who want to somehow break in and get to their voicemail which in my case is ext 77, In their old system they would hit *7. What is the easiest way to accomplish this? I see no way to do this in CCA or the web gui..

Any help is appreciated

paul

1 REPLY

Trying to get into voicemail through aa prompts

You can do this in the CCA AA prompt management GUI.  You can set "*" or any digit to transfer to the voice mail (CUE), where they would authenticate UID/PIN, and check it.

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