No problem, I still have that TEE team spirit in me and I hope you are treating your SBAM nicely! For some reason you love Microsoft CRM even a year later. I did a quick google search and pulled up two things. Both are not good news but I wouldn't know what else to tell you.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...