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Community Member

UC-520 Voicemail can't process the button user pressed

Hi all,

I have this problem for my UC-520.

the voicemail setup is done, and user can dial to the voicemail.

but the problem is, when the system is asking the PIN number, whatever the button pressed by the user can't be processed by cisco unity express.

and login to the mailbox failed.

could anyone help me on this?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: UC-520 Voicemail can't process the button user pressed

Greetings -

change the dial-peer pointing to 399 (or whatever your vm access number is) to dmtf-relay rtp-nte

Here's how to do it using cli:

En

Conf ter

dial-peer voice 2000 voip

dtmf-relay rtp-nte

end

wr

2 REPLIES
Community Member

Re: UC-520 Voicemail can't process the button user pressed

can we get a copy of your config *make sure to take out passwords and usernames* .

Brian

Community Member

Re: UC-520 Voicemail can't process the button user pressed

Greetings -

change the dial-peer pointing to 399 (or whatever your vm access number is) to dmtf-relay rtp-nte

Here's how to do it using cli:

En

Conf ter

dial-peer voice 2000 voip

dtmf-relay rtp-nte

end

wr

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