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UC320 Music-on-Hold ... details... ?

1) What's the real media format the UC320 expects for internal MOH files?  Knowing means we can prep the file beforehand or give info to services that provide professional recordings to customers, and minimizes conversion loss or distortion.  ... if it's uLaw, wav, 8 bit mono, etc...  it makes it clearer for the producer.

2) Also, is there a way to extend the internal MOH playing time beyond 1 minute?   We have a new customer (dental practice) that often has 3-5 minute hold times and uses a service with their old system that loops at 3 minutes giving dental facts and special offers. They tell us 1 minute is not enough.

We havent used external input, which I assume would be "whatever's playing" ... but the customer wants to keep this clean and no added parts or iPods sourcing the MOH file.

Thoughts?      

Chet Prokop, PE, PhD
Cisco Select Partner
IT and Telecom Services - SMB
Houston, TX       

Chet Prokop, PE, PhD
Cisco Select Partner
SMB - IT and Telecom Services
Houston, TX
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New Member

UC320 Music-on-Hold ... details... ?

Hi,

• The internal music on hold file is limited to 60 seconds.

• Each AA prompt file is limited to 120 seconds.

• The supported audio file formats are MP3, WAV, WMA, AAC, and AIF.

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