UC320 - not getting to login screen

[Bob Salomon]

I have two units and am having the same issue with both.  I did a factory reset on both and when the configuration screen opens the counter goes to 100 and stays there.  There is no prompt to login.  Used Firefox and IE, any ideas?

Bob

[Paul Williamson]

I have had a similar problem - I can only use IE and find that the first time it will not connect.  I occasionally get the blue background and/or an error screen then nothing else.  If the error comes up I click on OK to get rid of it and then, in either case, press SHIFT+F5 - the login screen will then appear.

Note, on this current box, it appears quickly but on the last one it took upto 5 minutes to appear.

Hope that helps.

Regards,

Paul.

[Bob Salomon]

Got off the phone with Cisco support. There is an issue with Flash on older firmware versions of the UC320.  There is a coo firmware upgrader that will work even if you cannot login. 

Plug the UC320w WAN port in and connect on the LAN side. go to

http://firmware.ciscosbs.com/CloudAssistedUpgrader.html

and enter the ip address of the UC320W and it does the upgrade.

Now I can access the system