Hello all,
We are doing our first UC320 install right now and are having serious difficulties!
The UC320 itself works fine and we can configure it to work with an analogue line. The client has 3 ISDN line they want to use with the system and we were told to get the Mediatrix 4404 by Cisco sales (and all the online Cisco marketing points to this).
We have followed the Cisco procedure sheet to get this setup but we can't get a functioning system.
https://supportforums.cisco.com/docs/DOC-14795 see attachment.
we get a solid tone when we try to dial in or out.
However, if we change the connection type from "point to multipoint" to "point to point" then we can make outgoing calls fine but not recieve any, same constant tone noise.
Cisco support have tried to get it working but can't and are blaming the Mediatrix 4404, we have tried to contact Media5 (mediatrix manufacturer) but they are very hard to get a hold of for support. You can get to their sales fine ok though!!!
Got a deadline of end of play tomorrow to get this working or the client is going elsewhere....not a good situation!
Anyone got any experience of this setup that can give me some assistance?
Many thanks, Paul.
