I have a system installed as a hybrid, with 2 FXO ports configured as a Shared FXO port group with outbound dialing. There are 5 extensions and each one has it's own extension and the two FXO lines appearing on the phones. They do not want an AA - they just want VM with a Open Greeting and a Closed Greeting. To accomplish this, I enabled Call Routing using the automatic day/night schedule, confirmed the schedule was 8am - 5pm M-F. Then, set the Shared FXO group to route to extension 100 during the day and 101 at night. This give the customer an opportunity to answer the phone after hours if they choose, but extension 100 is the Reception desk and she checks messages throughout the day. Extension 101 is the manager and she checks the messages from closed hours on her extension.
The system works fine during the day, but it completely ignores the Night mode. Also, now when extension 100 is on the phone and a second call comes in, the shared line appearance is orange on everyone else's phones and they cannot pick up the incoming call. I'm not sure what direction to go in, and with the system resetting every single time we make a change, well let's just say that's not good.
Thoughts anyone?
