Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
473
Views
0
Helpful
1
Replies

UC320W Volume Issues Auto Attendant

nationalpc
Level 1
Level 1

‎10-22-2012 11:46 PM - edited ‎03-21-2019 06:28 AM

Hi,

I have a SMB customer who currently use a UC320W and when customers call their phone number (PSTN not VoIP) and the auto attendant kicks in, the caller is unable to hear anything, it is so soft it doesn't sound like anyone is speaking. I have tried this myself and same things happen. Does anyone have any ideas regarding this issue.

Thanks

Labels:
0 Helpful
1 Reply 1

wenyang
Level 4
Level 4

‎10-23-2012 07:48 AM

Hi Leigh,

There are several tools to adjust the fxo volume and improve the audio quality, configure -> Line(FXO) Ports -> FXO Impedance Matching and Adjust FXO Gain. You may also want to go to Status -> Support Tools -> FXO/FXS Loopback and FXO/FXO Loopback to see if the testing is successful. Please connect RJ11 cable betwenn FXO and FXS port. FXO/FXS Loopback testing measures the signal loss when transmitting to a specified FXO from the FXS port. FXO/FXO Loopback testing measures the signal loss when transmitting to a specified FXO from another specified FXO port, on the connection over the PSTN.

Hope it helps.

Best regards,

Wendy

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents