Trying to get email notification - and preferably integration - of voicemail.
Two main issues:
smtp server requires encryption but there aren't any encryption settings. Specifically TLS (gmail) is not listed (but neither is SSL - plain text is only format?)
For unified mailbox, only IMAP is supported but email clients only support POP (again, gmail.)
Lastly, many users are on iPhones, any best practices or guidelines for setting up mobility, call forwarding, vm and email integration so they have the most convenient access to their vm? Is there visual vm for them on the UC500?
With IMAP, voicemail messages can be send as an email attachment that can be viewed on Laptop/PCs. There is an IMAP server on CUE that can communicate with IMAP clients. The IMAP clients for Outlook, Outlook Express and Lotus notes have been interop tested with the IMAP server on CUE, therefore we can claim support for them.
With IMAP clients, the email and the voicemail can be synchronized. Reading a voicemail attached email on the client will mark the Voicemail as read on the IMAP server and will trigger an update for the MWI light status on the IP Phone. Similarly, deleting the email on the IMAP client will delete the Voicemail on the IMAP server.
To integrate this with an Exchange server, the message notification feature on CUE may be used. However, the functionality would be limited. With the notification feature, the Exchange server can get notified about a new Voicemail (along with attachments). So the Exchange clients can get an email with Voicemail attached. However, the notification email and the Voicemail on CUE are not in sync. Deleting the email notification on the Exchange server won't delete the voicemail from the CUE IMAP server (Still the case in CUE 8.0.2)
In a nutshell, it suggests using STUNNEL application to setup the SSL connection to google and point your SMTP server towards the local STUNNEL server IP address. As this is not a Cisco product, Cisco cannot support you on setting up that connection.
There is no best practices document for setting up features to work with IPhone. For visual voicemail, the best thing I would think would be to have an SMTP message sent to their email that the IPhone is linked to. If you enable notification without attaching the voicemail, you can direct them to calling an external Voicemail access number to retrieve voicemails once they have been notified that they have a message.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...