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UC500 UPG to 7.0.3 error:voice

joe.weinstock
Level 1
Level 1

‎05-29-2009 02:45 PM - edited ‎03-21-2019 01:08 AM

Upgraded UC500 to 7.0.3, factory default settings.  Receive the following error when attempting to open the Voice configuration "Error:Voice Cannot open Connection"  system counts down, progress bar stops, and never opens up Voice settings.

No other issues, I can login to the CME via http and open all other configuration utilities.  Service-Engine is running, I reset again to factory default and ran the setup wizard successfully via CCA 2.0 and received the same error when opening Configuration|Voice

Thanks

Joe

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4 Replies 4

Marcos Hernandez
Level 8
Level 8

‎05-31-2009 12:43 PM

Can you please provide the activity log (press "F2" while accessing the window)?

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

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joe.weinstock
Level 1
Level 1
In response to Marcos Hernandez

‎05-31-2009 01:42 PM

Marcos,

Attached is the output.

Thanks

Joe

Preview file
5 KB
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Marcos Hernandez
Level 8
Level 8
In response to joe.weinstock

‎05-31-2009 01:53 PM

Can you please try to re-install CCA?

Let me know,


Marcos

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joe.weinstock
Level 1
Level 1
In response to Marcos Hernandez

‎05-31-2009 03:25 PM

Marcos,

Uninstalled and reinstalled CCA 2.0.  Works great.

Thanks

Joe

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