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Community Member

UC520 8.0.5 software pack issue

I tried upgrading (via (CCA2.2.6) my lab uc520 to 8.0.5.  But I get the following error.  I validated the checksum of the download against the checksum on the UC500 software pack discussions and it checks out fine.  Has anyone else encountered this?

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Re: UC520 8.0.5 software pack issue

CCA:  HELP: Support Information:  Generate Trouble Shooting Logs

Can you try from a different PC just in case it is something there.

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Re: UC520 8.0.5 software pack issue

Yes, I see this every time I try to put a UC540 zip on a UC520 or visa versa.

It helps prevent total disaster.

Are you seeing this due to the wrong zip trying to be applied?   Check that first...

Community Member

Re: UC520 8.0.5 software pack issue

Well, I know I have a uc520 and here is a screenshot of the zip file I am trying to upgrade with.  Does that answer your question?

Re: UC520 8.0.5 software pack issue

Check inside the zip file to see if the contents are valid for that package and have not been modified (unzip it on your PC in other words)

Or else, get a CCA log, cause that should not happen.

You are leaving the ZIP as a whole zip and uploading that in CCA, right.

Community Member

Re: UC520 8.0.5 software pack issue

I have unzipped and inspected the contents.  It all looks legit.  I am using this .zip file from the upgrade settings Image file selection option.  I am not trying to upload files contained in the .zip file.

Which CCA log in particular should I get?

Re: UC520 8.0.5 software pack issue

CCA:  HELP: Support Information:  Generate Trouble Shooting Logs

Can you try from a different PC just in case it is something there.

Community Member

Re: UC520 8.0.5 software pack issue

I am now trying from another PC.  It seems to be working on that machine.  I wll confirm when it completes.

Community Member

Re: UC520 8.0.5 software pack issue

It worked from the other PC.

Re: UC520 8.0.5 software pack issue

Bill Gates ?   LOL

Please mark answered.

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