UC520 Auto Attendant

[ajulidor]

Hi,

A customer wants the UC520 and the AA funcionality. He wants the customer to be transfer to a group and if there is no answer return to the AA (but different menu) with two options:

- Customer wants to wait:put him at MoH until someone is available

- Customer wants to leave a message for callback: send to voicemail

Is it possible with the AA on UC520?

Thanks

ana

[Marcos Hernandez]

For the call flow scenario that you describe, Basic Automatic Call Distribution may be a better fit. Check out this application note detailing the implementation steps:

https://www.myciscocommunity.com/docs/DOC-1511

Hope this helps,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.