I have a customer with a UC540 and 7931 phones, and they recently mentioned that they are getting delayed voicemails. They seem to be getting their voicemails hours or sometimes a day or two after they are left.
When looking into the newest support pack, I noticed the changelog shows that it is supposed to resolve an issue with the 7931s where the MWI light would turn off depending on the button config of the phone. I thought for sure this was the problem, and updated to the newest support pack. Well it doesnt seem to have helped, as a user had more delayed voicemails this morning.
Anyone know anything about this bug? If the support pack didnt fix it, is there another workaround?
We've seen this problem on 3 different CME/CUE systems, 2 UC500's and one Callmanager Express ISR with CUE 7.0.x.
Upgrading CUE to 7.1.x fixed the problem.
We could reproduce the problem every time.....leave a VM, and it does not appear anywhere in the system, even if the user logs into their VM box. Leave a second message, then user gets MWI, they login to check messages and hear the first message plus the second message.
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