UC540 - caller hears dialtone when transfered (not MoH)

Charlie Smith · ‎01-17-2014

When a call comes in, a receptionist will transfer the caller to the appropriate extension by presing the transfer key, then the extension, then transfer again.

The caller sometimes hears Moh for a couple seconds....then will hear a dialtone as if they have been hung up on. Unfortunately, people are hanging up and calling back in. This is creating quite the problem

jeliasoncisco · ‎01-17-2014

Hello.

What happens if the receptionist transfers the call and hangs up, or presses end call instead of transfer again.

Thanks.

jeliasoncisco · ‎01-17-2014

Hello. Also, please post the output of "show version" from your system. Thanks.

Charlie Smith · ‎01-23-2014

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M6, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 14-Feb-13 10:17 by prod_rel_team

ROM: System Bootstrap, Version 12.4(24r)SB, RELEASE SOFTWARE (fc1)

CBI_UC540 uptime is 3 weeks, 1 day, 22 hours, 41 minutes

System returned to ROM by power-on

System restarted at 10:04:10 EST Tue Dec 31 2013

System image file is "flash:uc500-advipservicesk9-mz.151-4.M6"

Last reload type: Normal Reload

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

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If you require further assistance please contact us by sending email to

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Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 235520K/26624K bytes of memory.

Processor board ID FHK14157351

MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20

40 User Licenses

10 FastEthernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

8 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 802.11 Radio

1 cisco service engine(s)

128K bytes of non-volatile configuration memory.

254464K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------

Device# PID SN

-------------------------------------------------

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Configuration register is 0x2102

Charlie Smith · ‎01-23-2014

They have the exact same experience

jeliasoncisco · ‎01-23-2014

Hello Charlie. I see that the system has been running for 3-weeks. I would recommend saving the config and reloading the system to see if the problem persists after reboot.