I have UC540 and running 12.4, SPA525G2 phones are not supported in this.
I want to upgrade to UC540-8.6.0.zip, I have already downloaded the file.
Can anyone suggest how to upgrade UC540 and is there any upgrade license required for upgradation?
254464K Flash memory is sufficient for upgrade ?
Also phone has version 7.4.8, will it upgrade new firmware after upgradation directly.
Pls. provide me suggestion and feedback.
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB, RELEASE SOFTWARE (fc1)
Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 249856K/12288K bytes of memory.
14 User Licenses
10 FastEthernet interfaces
2 terminal lines
4 Voice FXO interfaces
4 Voice FXS interfaces
1 Voice MoH interface
1 802.11 Radio
1 cisco service engine(s)
128K bytes of non-volatile configuration memory.
254464K bytes of ATA CompactFlash (Read/Write)
No additional licenses are required for the upgrade. I would advise to take a backup of the system before upgrading. Also, I would advise that you review the connection requirements before upgrading:
You can do the backup/upgrade through CCA. Here is the link to the CCA admin guide(Upgrade procedure starts on page 538):
Let me know what additional questions you have regarding this.
Thanks, I have upgraded UC540 software package. SPA525G2 Phones are registerd. But voicemail is giving busy tone.
Any hint, why VM is giving busy tone.
I have done the voice mail cnfiguration. CUE clock state shows unsync.
UC540#service-module integrated-Service-Engine 0/0 session
takes me to this prompt,
I can see VM users i have created via CCA
Here I have attached debug ccsip outputs
UC540#debug ccsip calls
SIP Call statistics tracing is enabled
000517: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x88943058
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 2001
Called Number : 2099
Source IP Address (Sig ): 10.1.10.2
Destn SIP Req Addr:Port : 10.1.10.1:5060
Destn SIP Resp Addr:Port : 10.1.10.1:5060
Destination Name : 10.1.10.1
000518: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.1.10.2
Source IP Port (Media): 16868
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
000519: Jul 10 18:33:08.499: //182/87C05D54817C/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 1
Disconnect Cause (SIP) : 404
All possible debugging has been turned off
UC540#debug ccsip ?
all Enable all SIP debugging traces
calls Enable CCSIP SPI calls debugging trace
dhcp Enable SIP-DHCP debugging trace
error Enable SIP error debugging trace
events Enable SIP events debugging trace
function Enable SIP function debugging trace
info Enable SIP info debugging trace
media Enable SIP media debugging trace
messages Enable CCSIP SPI messages debugging trace
preauth Enable SIP preauth debugging traces
states Enable CCSIP SPI states debugging trace
translate Enable SIP translation debugging trace
transport Enable SIP transport debugging traces
verbose Enable verbose mode
UC540#debug ccsip err
UC540#debug ccsip error
SIP Call error tracing is enabled
SIP: (184) Group (a= group line) attribute, level 65535 instance 1 not found.
All possible debugging has been turned off
UC540#debug ccsip med
UC540#debug ccsip media
SIP Call media tracing is enabled
000520: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPICopyStunConfigFromPeerToCCB: Firewall traversal is not enabled
000521: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2
000522: Jul 10 18:33:56.451: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 18698 for stream 1
000523: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIAddSDPMediaPayload: Preferred method of dtmf relay is: 6, with payload: 101
000524: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIProcessRtpSessions: No active streams.
000525: Jul 10 18:33:56.451: //186/A4584F0B8188/SIP/Media/sipSPIAddStream: Adding stream 1 of type voice+dtmf (callid 186) to the VOIP RTP library
000526: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2
000527: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: sipSPIUpdateRtcpSession for m-line 1
000528: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: rtcp_session info
laddr = 10.1.10.2, lport = 18698, raddr = 0.0.0.0, rport=0, do_rtcp=FALSE
src_callid = 186, dest_callid = -1, stream type = voice+dtmf, stream direction = RECVONLY
media_ip_addr = - , vrf tableid = 0 media_addr_type = 1
000529: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPIUpdateRtcpSession: No rtp session, creating a new one
000530: Jul 10 18:33:56.455: //186/A4584F0B8188/SIP/Media/sipSPICreateRtpSession: stun is disabled
000531: Jul 10 18:33:56.471: //186/A4584F0B8188/SIP/Media/sipSPIDestroyRtpSession: stream:8B92A2BC
Cisco Unity Express version (8.6.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2011 by Cisco Systems, Inc.
- TimeCardView version 8.6.3
- PhoneConnect version 7.0.0
- CUE Voicemail Language Support version 8.6.3
- Monitor Agent version 7.0.0
- Madrox Multi-app Support version 8.6.3
voicemail enabled: 6 ports, 6 sessions, 65 mailboxes
ivr disabled, no unexpired installed ivr session license available
- Installer (Installer application) (22.214.171.124)
- ServiceManager (Multiple Service Manager) (8.6.3)
- Thirdparty (Service Engine Thirdparty Code) (8.6.3)
- Bootloader (Primary) (Service Engine Bootloader) (1.0.3)
- Infrastructure (Service Engine Infrastructure) (8.6.3)
- Global (Global manifest) (8.6.3)
- Auto Attendant (Service Engine Telephony Infrastructure) (8.6.3)
- Voice Mail (Voicemail application) (8.6.3)
- Bootloader (Secondary) (Service Engine Bootloader) (126.96.36.199)
- Core (Service Engine OS Core) (8.6.3)
- GPL Infrastructure (Service Engine GPL Infrastructure) (8.6.3)
- TimeCardView (TimeCardView AddOn) (8.6.3)
- PhoneConnect (PhoneConnect Application) (7.0.0)
- CUE Voicemail Language Support (Languages global pack) (8.6.3)
- Monitor Agent (Monitor Agent) (7.0.0)
- Madrox Multi-app Support (Multi-app support) (8.6.3)
- CUE Voicemail US English (English language pack) (8.6.3)
11:36:31.334 PDT Tue Jul 10 2012
time zone: America/Los_Angeles
clock state: unsync
delta from reference (microsec): 0
estimated error (microsec): 16384000
time resolution (microsec): 1
clock interrupt period (microsec): 10000
time of day (sec): 1341945391
time of day (microsec): 760788
Also UC540 version is :
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M4b, CIBU Special
Can you verify the phones are in the voice vlan? If so, can you call voicemail while runing the following debugs and paste the output here?
debug voice ccapi inout
debug ccsip messages
If you could post a CUE and CME show run, or a show tech that would help as well.
When you post that information be sure to remove passwords, keys, IPs, etc.
Here I have attached UC540, CUE and CME configuration. IP Phones are in voice VLAN and I can ping IP Phone IP from CUE CLI.
When I press voicemail botton on IP Phone, i am getting busy tone. IP Phone display "unknown number"
voice mail DN is 2099
Since I am not connected to device now, I will send debug output later.
I dont see below configuration on UC540 CUE, that could be issue? How to add these commands to cue via CCA?
|ccn trigger sip phonenumber 2099|
That would more than likely be the problem, because CUE doesn't recognize the VM pilot number when it receives the call. You can do the voicemail configuration in CCA and assign an extension to the VM pilot, which should create the dial peers in CME and the application and trigger settings in CUE.
On a side note, I would tread carefully when doing a hybrid CCA/CLI configuration. Certain CLI configurations can break CCA. In addition, CLI configuration in some cases is considered unsupported, so you maybe not be able to receive support from the SBSC when you have CLI configuration.
I haven't added any CLI commands either on UC540 or CUE
But I am quite confuse, why ccn trigger is not created in CUE.
As you see in configuration, dial-peer is for voicemail is created.
Here I have attacched the screen shot of VM pilot number configuration.
Pls. suggest me, if I am missing any CCA configuration for voicemail ccn triggger part.
Any idea, How to configure VM on CCA for voicemail ccn triggger part.
I dont want to add via CLI, I want to stick to CCA only.
I have attached screenshot in above reply.
Waiting for your response.
Voicemail stated working. I changed the pilot number in "voicemail" configuration to another number. It started working.
But I am not getting MWI idicator on phone. Any hint, why it is not working?
Promblem resolved by changing configuration via CLI
matched MWI number of CUE and CME
You can also use 'unsolicited notify' MWI method that requires less configuration and no number matching.
please kindly let me know if you have upgraded your flash or ram when upgrading from 12.4 to 15.1.4m4 as i want to do the upgrade and need to know if i have to upgrade any hardware before doing this.
thank you in advance.