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UC540 voicemail stop working, no MWI, cannot dial 399

Hi All,

After a password recovery via console. Voicemail stopped working. People cannot leave voicemail. When I dial 399 it doesn't go anywhere, no error messages or dialtone. MWI light is off.

Please see the below brief data: attached further below as an attachment is the detailed running-config with some details removed.

-show version

UC_540#show version

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T2,                                                     RELEASE SOFTWARE (fc1)

Technical Support:

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Sat 23-Oct-10 08:04 by prod_rel_team

ROM: System Bootstrap, Version 12.4(24r)SB, RELEASE SOFTWARE (fc1)

UC_540 uptime is 56 minutes

System returned to ROM by power-on

System restarted at 15:53:20 WST Wed Jan 15 2014

System image file is "flash:/uc500-advipservicesk9-mz.151-2.T2"

Last reload type: Normal Reload

Cisco UC540W-FXO-K9 (MPC8358) processor (revision 0x100) with 249856K/12288K bytes of memory.

Processor board ID

MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20

22 User Licenses

10 FastEthernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

6 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 802.11 Radio

1 cisco service engine(s)

128K bytes of non-volatile configuration memory.

254464K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:


Device#   PID                   SN


*0        UC540W-FXO-K9        

Configuration register is 0x2102

UC_540#ser i 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 8.0.3

CUE is on UC500UC500

se-10-1-1-113# show software version

Cisco Unity Express version (8.0.3)

Technical Support: Copyright (c) 1986-2010 by Cisco Systems, Inc.


- TimeCardView version  8.0.3

- PhoneConnect version  7.0.0

- CUE Voicemail Language Support version  8.0.3

- Monitor Agent version  7.0.0

- Madrox Multi-app Support version  8.0.3

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