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UC540W: Button mapping to force night mode?

Hello,

Is it possible to set a key on the operator console to force/toggle the inbound calls to night mode?

I imagine the next best thing will be for the operator to CFA to the Night mode AA. Any other suggestions?

Thanking you kindly,

Daniel

1 ACCEPTED SOLUTION

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New Member

UC540W: Button mapping to force night mode?

Hi, since you just dial a code to toggle night service you could create a 'Night Service' contact with the toggle code as the number.

Hope this help.

Thanks,

Craig.

4 REPLIES
New Member

UC540W: Button mapping to force night mode?

Hi, since you just dial a code to toggle night service you could create a 'Night Service' contact with the toggle code as the number.

Hope this help.

Thanks,

Craig.

New Member

UC540W: Button mapping to force night mode?

And the big point to note from one of your other posts Craig about speed dial button mapping is that you can't. They simply start from the last actual button mapping. Not too elegant.

Thanks for the reply.

Now I wonder if it toggles and stays on night service regardless of the schedule?

New Member

UC540W: Button mapping to force night mode?

Hi, thanks for the rating

Yes it’s a shame; speed dials just use the next available button.

Also the schedule still applies with the night service so if you toggle it off maybe starting work early it will still toggle on with the schedule at the end of the day.

Thanks,

Craig.

New Member

UC540W: Button mapping to force night mode?

So I guess the normal business schedule can only be interrupted using the holidays list?

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