UC560 AA Dial By Number Calls Never Go To Users VM
We have UC560 running 15.0(1)XA2. AA is set up so that callers can dial a person's extension number will in the AA greeting. The call is sent to the appropriate end user extesnion but never goes to voice mail if the user does not answer the call. Has anyone run into the issue and if yes how was it resolved?
Re: UC560 AA Dial By Number Calls Never Go To Users VM
The solution to the problem was adding a dial-peer statement on each UC500 to allow calls to be transferred to voice mail if the remote party did not answer their phone. The CFB/CFNA had to be re-added to a small nuber of users. For some reason the UC560 deleted this info from a small number of users.
Following are the dial-peer statements that were added to allow inter-UC500 calls to go to voice mail. The two site connect via a MetroE type connection and VPN configurations were not used for multisite communications.
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