10-12-2010 11:57 AM - edited 03-21-2019 03:07 AM
Been having an issue at a client that I cannot figure out. A call comes into a blast group, one of the phones picks up the call. That person then hits transfer and the extension its supposed to go to, that person does not answer so they resume the original call. After about 5 seconds the call is dropped from the phone. Any suggestions where I should be looking?
10-12-2010 05:52 PM
What kind of trunks are you using?
10-13-2010 02:08 AM
If you're using an incoming SIP trunk, please can you post the output of a 'debug ccsip messages' and test?
A quick fix might be to disable SIP REFER and 302 redriection's on the SIP trunk FROM your service provider, if they don't support these messages
try - on the incoming dial-peer
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
in any case, please provide more details.
thanks
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