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Community Member

UC560 Error (INIT)ServiceEngine cannot reset Unity Express

I am getting the following error when trying to do a factory reset on the unity express module.  This is a brand new box.  First time I am going to set this up.  Any help woudl be appreciated...

UC560#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..

Cisco Unity Express 7.1.3
CUE is on UC500UC500

UC560#service-module integrated-Service-Engine 0/0 session
Trying, 2002 ...
% Connection refused by remote host

UC560#service-module integrated-Service-Engine 0/0 session clear
UC560#service-module integrated-Service-Engine 0/0 session
Trying, 2002 ... Open
Waiting 82 ...
Waiting 88 ...

(INIT) offline
!!!WARNING!!!: If you are going offline to do a backup, it is recommended
that you save the current running configuration using the 'write' command,
prior to going to the offline state.

Putting the system offline will disable management interfaces.

Are you sure you want to go offline?[confirm]
**** The System must be ONLINE before you can go offline ***

From there I canot get no where in terms of anything it jsut reboot in a cycle..



Community Member

Re: UC560 Error (INIT)ServiceEngine cannot reset Unity Express

Are you using CCA or CLI to upgrade CUE?

You might want to go here to download the latest software pack and then use CCA to upgrade CUE.

When you load up CCA go to the tab on the left to upgrade as shown in the picture.

Community Member

My friend, believe you mave

My friend, believe you mave moved your unity from one router to other, and old config is there,

If you are getting (INIT)

Solution :

Strep 1: delete the startup config, using "erase startup-config"

Step 2: reload the CUE, using "reload" commain

Step 3: now you will be able to go "offline" and do "restore factory default"

Also you can load new config and work. Enjoy


Shree Ammu


Community Member

UC560 Error (INIT)ServiceEngine cannot reset Unity Express


(INIT) just means that you have not initialized the CUE yet, you can do this via CLI or you can use the web GUI to do it (Assuming you still have access to the GUI). You are unable to do any upgrade until the CUE is initialized.

Alternatively you could just use CCA like Marcus suggested and do it that way, take it from me.... Muuuuuuuuuuuuch more simpler and a lessor chance of putting the CUE in a failed state



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