We just got a fresh UC560 and I'm trying to configure it through CCA... I'm having problems access to voicemail. Pressing the message button returns a busy tone as well as when the phone isn't picked up. I enabled VM for the extensions but I'm not sure what the problem is.
Also, if anyone can tell me how to assign the operator(#0) an extension for AA, that would help as well.
I had a similar issue to this on a new UC560 awhile back and I was using x299 for vm pilot. Finally, I checked the CLI and there was a dn defined for x299. I removed that dn and voicemail has worked fine since then. Not sure if this is your problem or not, but you can also the CUE diags to make sure the module is running in a steady state and is accessible. Good luck.
Once you have the extension number assigned to the operator. You can use the cli command num-exp 0 xxxx , where xxxx is the extension number for the operator. It could be 3, 4 or 5 digit extension. I have used it and works great.
The features you want to configure are usually never configured via CLI. AA and Voicemail are almost always configured via the CUE web GUI. Thankfully, CCA can do both of these for the UC500. CCA makes it so easy to do what you are asking for! I posted some screenshots of what you want to it.
To setup AA and Voicemail in CCA would take you 20 mins from start to finish. Since you arent familiar with CLI or the way CUE operates, I would go the CCA route. CUE and CME are separate entities and you can't run through the process without experience to make it work.
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