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Community Member

UC560 to outside 800# AA over SIP

I'm having an odd issue with my newly installed UC560.  I can make and receive calls, and everything works great,  except for one minor issue.  when the office staff dial an 800 number,  I'm told that they are unable to press any buttons for the remote AA they're calling.

The SIP trunk is SpeakEasy (now a MegaPath company) over a MegaPath T1 line (8 lines).  I contacted them, and they told me as long as I was running RFC 2833 for my DTMF settings, I should be fine.  I've checked the outbound dial-peer for the 800, 855, 866, 877, 888 numbers, and they are all using the same config:

dial-peer voice 1038 voip
corlist outgoing call-toll-free
description **CCA*North American-10-Digit*Toll-Free**
translation-profile outgoing PSTN_Outgoing
preference 1
destination-pattern 91877.......
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
ip qos dscp cs5 media
ip qos dscp cs4 signaling
no vad
!

in the debug logs

          002113: Jul 30 12:18:27.060: //4006/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

I can see the keypresses,  but I can't see any ACK back saying they were received. thoughts?

Is there something I might be missing?  or could this be a mis-configure on the remote side?

-Mike

          Consume mask is not set. Relaying Digit 5 to dstCallId 0xFA7

          002114: Jul 30 12:18:27.064: //4006/xxxxxxxxxxxx/CCAPI/cc_relay_digit_begin_for_3way_conference:

          Check DTMF relay digit begin for 3way conf

          002115: Jul 30 12:18:27.064: //4006/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

          Consume mask is not set. Relaying Digit 5 to dstCallId 0xFA7

          002116: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x1 timestamp 0x10D6A0

          002117: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:04 00 00 <Snd>>>

          002118: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x2 timestamp 0x10D6A0

          002119: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:04 00 00 <Snd>>>

          002120: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x3 timestamp 0x10D6A0

          002121: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:04 00 00 <Snd>>>

          002122: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x4 timestamp 0x10D6A0

          002123: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:04 01 90 <Snd>>>

          002124: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x5 timestamp 0x10D6A0

          002125: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:84 03 20 <Snd>>>

          002126: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x6 timestamp 0x10D6A0

          002127: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:84 03 20 <Snd>>>

          002128: Jul 30 12:18:27.064: s=DSP d=VoIP payload 0x65 ssrc 0x0 sequence 0x7 timestamp 0x10D6A0

          002129: Jul 30 12:18:27.064: Pt:101 Evt:5 Pkt:84 03 20 <Snd>>>

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