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uc560 With inhouse CRM

majid omeir
Level 1
Level 1

Today we did Demo for client about uc560 and he was happy with main feature but he was having question :

They have in house developed CRM so they want to integrated with uc560 so when user call it can populate his data so agents can server him better

There is any API or other way so we can integrate his crm with uc560

1 Reply 1

Alberto Montilla
Cisco Employee
Cisco Employee

Hi Majid;

UC500 supports TAPI interface for a PC. This is the way to interface between the system and a PC application. The TAPI interface driver for the PC can be downloaded from cisco.com.

Regards
Alberto

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