If any Cisco SMB management folks watch and read these forums, please for the love of god read this and help me understand as a partner how and why we would continue to sell Cisco SMB gear. This is why Cisco will never be successful in the SMB space, start at the bottom.
Great thanks a lot, and who would that be? Oh wait you have no idea and don't care, you're just doing your job...
Thanks for the making things so easy for partners to sell and support these products from Cisco.
You should forward this up the chain to management so they know how disgusted partners are with the level of support received around these products. Forcing partners to have certifications to receive CLI support is absolutely ridiculous. If a partner demonstrates a sufficient level of CLI competency over the phone you should support them regardless of the issue.
I have been in this industry for over 15 years supporting, maintaining and installing all types of Cisco products and these UC500 systems are among some of the worst supported products I've ever come across.
The call/CDR reporting features of the UC500 systems is atrocious and down right embarrassing and is probably one of the main contributing factors to Cisco getting their asses handed to them in the SMB VoIP sector.
We as a Cisco partner will never ever sell another one of these systems ever again no matter what.
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