I have a user that seems to have "ghost" voicemails. The MWI is up on his phone and when he logs into his voicemail it says "You have 3 new messages". If he presses 1 to listen to his messages, it says "No more new messages". His IMAP mailbox is empty and if I go into VoiceView Express on the phone it says "0 NU / 3 N / 0 S". When I try to read the messages in VoiceView it states "You have no messages in your inbox".
I'm pretty sure that there aren't any messages in the inbox, but how can I clear the message count? I had the problem with another user about 1 month back, so I deleted his mailbox and recreated it, but I'd like to avoid doing that since the user will have to reconfigure his settings.
I've checked CCA, CUE and CME and can't seem to find a way to clear his mailbox.
Most of our users indeed have iPhones and Androids configured with IMAP accounts on the UC560. What is the easiest/quickest way to restart the CUE? I don't suppose I can do it when people are using the phone lines?
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