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What is the "Backup IP" reboot reason on the Cisco SPA 50x IP phones?

Hi,

We have a customer, at a remote site with SPA504G phones, they have a problem with the phones rebooting once in a while, typically once an hour.

In the reboot history on the phones the reason is "Backup IP".

I cant find any reference to this in the SPA 50x manuals or anywhere else, so what do this actually mean?

The phones are deployed using SIP, and are running firmware 7.4.9c.

The phones /admin/status.xml has this information:

<    <Reboot_Reason_1>Backup IP(01/01/2003 12:00:00)</Reboot_Reason_1>

      <Reboot_Reason_2>Backup IP(04/25/2012 07:43:29)</Reboot_Reason_2>

      <Reboot_Reason_3>Backup IP(04/25/2012 06:40:45)</Reboot_Reason_3>

<    <Reboot_Reason_4>Backup IP(04/25/2012 05:38:02)</Reboot_Reason_4>

      <Reboot_Reason_5>Backup IP(04/25/2012 04:35:18)</Reboot_Reason_5>

The manual has information about several other reboot reasons, but I can't find any information about this "Backup IP" reason.

- Martin Mikkelsen, Zisson AS

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3 REPLIES
Hall of Fame Super Gold

What is the "Backup IP" reboot reason on the Cisco SPA 50x IP ph

Wrong forum, try "small business voice - phones". You can move the post using the control panel on the right.

New Member

What is the "Backup IP" reboot reason on the Cisco SPA 50x IP ph

It seems to be just about hourly, so I suspect mine are doing some kind of automatic reprovisioning.

Hall of Fame Super Gold

What is the "Backup IP" reboot reason on the Cisco SPA 50x IP ph

Wrong forum, post in "Small Business voice - SPA phones". You can move your posting with the Actions panel on the right.

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