Identificador de chamadas mostra unknown number

[eduardosantana.pro]

Pessoa,

Preciso de um help.

Todas as chamadas externas, estão aparecendo com a mensagem Unknown number.

Estou utilizando:

- Duas linhas da Net (Netphone)

- Router Cisco 2800 com a plaquinha FXO VIC2-4FXO

- Switch Cisco 2950

-Telefone IP Cisco 7941

Eu testei um telefone analógico com display direto na linha da Net e o identificador de chamadas funcionou.

No site da Net, eles falam que o telefone precisa ser aceitar a sinalização DTMF.

Já mudei cptone (testei alguns só)

Já fiz algumas configurações do caller id pra receber no primeiro, segundo, terceiro ring o caller id.

Estou usando o Cisco Unified Communications Manager Express Version 7.0(1).

[Bruno Rangel]

Compartilha sua configuração e faça um teste ativando o debug voice ccapi inout.

[eduardosantana.pro]

Obrigado por responder Bruno,

Configuração para eu receber as ligações de fora e mandar para o ramal da recepcionista (100 e 200):

voice-port 0/2/0 (porta FXO VIC2-4FXO)
 cptone BR
 connection plar 100 (ramal da recepcionista)
 caller-id enable
!
voice-port 0/2/1
 cptone BR
 connection plar 200 (ramal da recepcionista)
 caller-id enable

Segue a saída do comando show telephony-service:

ROUTER_MAQ-APS_CME#show telephony-service
CONFIG (Version=7.0(1))
=====================
Version 7.0(1)
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_serie
s_home.html

ip source-address 192.168.20.1 port 2000
max-ephones 20
max-dn 20
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 5
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
time-format 24
date-format dd-mm-yy
timezone 17 E. South America Standard/Daylight Time
secondary-dialtone 0
no transfer-pattern is configured, transfer is restricted to local SCCP phones o
nly.
keepalive 30 auxiliary 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message MAQ-APS
web admin system name Admin
web admin customer name Customer
edit DN through Web:  disabled.
edit TIME through web:  disabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 Aug 05 2015 13:46:25
transfer-system full-consult
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Bruno, eu quando eu executo o comando que você pediu "debug voice ccapi inout", aparece essa mensagem: 

ROUTER_MAQ-APS_CME#debug voice ccapi inout
voip ccapi inout debugging is on

Eu estou conectado no roteador via telnet.

Você precisa de mais alguma informação?

Obrigado mesmo pela ajuda.

[Bruno Rangel · Accepted solution]

Realmente o ponto de atenção no seu caso é o get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

Primeiramente faça um teste retirando o connection plar da FXO, e através do  debug vpm signal e ou debug voice ccapi inout.

Verifique se consegue ver o Caller ID da chamada.

Um outro teste que voce pode fazer é utilizar o comando connection plar opx immediate na FXO.

Tente utilizar o comando caller-id alerting ring 2 na FXO ou de acordo como a operadora entrega a identificação da chamada.

[eduardosantana.pro]

Bruno,

Fiz os testes que você pediu, mas não resolveu... ainda aparece get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data. e ainda aparece no display do telefone "Unknown number" =(

But !!!!! Sem querer você resolveu outro problemão meu cara !!!! 
Eu abri esse chamado https://supportforums.cisco.com/pt/discussion/12589166 que as ligações ficavam presas quando a pessoa desligava e com o comando que você passou o connection plar opx immediate esse problema foi resolvido kkkkk Depois comenta lá nesse chamado, vou dar como resolvido e marca a sua resposta como a certa e te agradecer lá.

Bom, voltando ao problema "Unknown number", ainda não sei o que fazer....

Não sei se ajuda, mas o meu IOS é o Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(22)T , RELEASE SOFTWARE (fc1)

Obrigado mesmo Bruno! Valeu por enquanto

[Bruno Rangel]

Manda o debug e a configuração completa.

[eduardosantana.pro]

Bruno,
Mais uma vez obrigado pela ajuda.

Seguem os arquivos.

[eduardosantana.pro]

Bruno.... Problema resolvido!!!!! Consegui ....

Cara, eu fui lá na Santa e comprei um conversor da Maxtel ZK-30 por R$ 20,00 que converte DTMF em FSK e deu certo.

Tirei uma foto, da uma olhada.

Depois eu troquei o cptone para AR.

Valeuuuu mesmo pela ajuda...

Acho que o que resolveu também foi o connection plar opx immediate + cptone AR  + conversor de dtmf para fsk

[eduardosantana.pro]

Bruno, 
Consegui fazer o debug que você pediu. (acho que é isso)

Aug 25 19:44:22.110: //-1/846060E2825C/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=100
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Aug 25 19:44:22.110: //-1/846060E2825C/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x49ABE260, Call Info(
   Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Scree
ned, Presentation=Allowed),
   Called Number=100(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFl
ag=TRUE,
   Incoming Dial-peer=10, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), C
alling IE Present=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALS
E), Call Id=-1
Aug 25 19:44:22.110: //-1/846060E2825C/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Present
ation=Allowed)
Aug 25 19:44:22.110: //-1/846060E2825C/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presen
tation=Allowed)
Aug 25 19:44:22.114: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.114: :cc_get_feature_vsa malloc success
Aug 25 19:44:22.114: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.114:  cc_get_feature_vsa count is 1
Aug 25 19:44:22.114: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.114: :FEATURE_VSA attributes are: feature_name:0,feature_time:12
49390776,feature_id:129
Aug 25 19:44:22.114: //147/846060E2825C/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, P
resentation=Allowed),
   Called Number=100(TON=Unknown, NPI=Unknown))
Aug 25 19:44:22.114: //147/846060E2825C/CCAPI/cc_process_call_setup_ind:
   Event=0x49A79B18
Aug 25 19:44:22.114: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 100
Aug 25 19:44:22.114: //147/846060E2825C/CCAPI/ccCallSetContext:
   Context=0x4793EC50
Aug 25 19:44:22.118: //147/846060E2825C/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 147 with tag 10 to app "_ManagedAppProcess_Default"
Aug 25 19:44:22.118: //147/846060E2825C/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=FALSE, Mode=0,
   Outgoing Dial-peer=20001, Params=0x47936630, Progress Indication=ORIGINATING
SIDE IS NON ISDN(3)
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccCheckClipClir:
   In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Present
ation=Allowed)
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccCheckClipClir:
   Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presen
tation=Allowed)
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccCallSetupRequest:
   Destination Pattern=100$, Called Number=100, Digit Strip=TRUE
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccCallSetupRequest:
   Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentatio
n=Allowed),
   Called Number=100(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=
   Account Number=, Final Destination Flag=TRUE,
   Guid=846060E2-4A98-11E5-825C-8D103A20524D, Outgoing Dial-peer=20001
Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=100
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Aug 25 19:44:22.122: //147/846060E2825C/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x4A0531CC, Interface Type=6, Destination=, Mode=0x0,
   Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screeni
ng=Not Screened, Presentation=Allowed),
   Called Number=100(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE, Outgoing Dial-pee
r=20001, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Appl
ication Call Id=)
Aug 25 19:44:22.122: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.122: :cc_get_feature_vsa malloc success
Aug 25 19:44:22.126: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.126:  cc_get_feature_vsa count is 2
Aug 25 19:44:22.126: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Aug 25 19:44:22.126: :FEATURE_VSA attributes are: feature_name:0,feature_time:12
49390552,feature_id:130
Aug 25 19:44:22.126: //148/846060E2825C/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
Aug 25 19:44:22.126: //148/846060E2825C/CCAPI/ccCallSetContext:
   Context=0x479365E0
Aug 25 19:44:22.126: //147/846060E2825C/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=20001
Aug 25 19:44:22.130: //148/846060E2825C/CCAPI/cc_api_update_call_info:
   Interface=0x4A0531CC, Call Id=0x94
Aug 25 19:44:22.134: //148/846060E2825C/CCAPI/cc_api_call_proceeding:
   Interface=0x4A0531CC, Progress Indication=NULL(0)
Aug 25 19:44:22.138: //148/846060E2825C/CCAPI/cc_api_call_alert:
   Interface=0x4A0531CC, Progress Indication=NULL(0), Signal Indication=SIGNAL R
INGBACK(1)
Aug 25 19:44:22.138: //148/846060E2825C/CCAPI/cc_api_call_alert:
   Call Entry(Retry Count=0, Responsed=TRUE)
Aug 25 19:44:22.142: //147/846060E2825C/CCAPI/ccCallAlert:
   Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
Aug 25 19:44:22.142: //147/846060E2825C/CCAPI/ccCallAlert:
   Call Entry(Responsed=TRUE, Alert Sent=TRUE)

[eduardosantana.pro]

Pessoal,
 

Eu fiz um "debug vpm signal" e ele retornou diversas informações, entre elas: get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

Seguem todas as saídas do "debug vpm signal" (quem puder ajudar, eu agradeço muitooooo.

Aug 26 13:18:15.333: [0/2/1] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATUR
E_SM_CALLERID_RX
Aug 26 13:18:15.333: htsp_process_event: [0/2/1, FXOLS_ONHOOK, E_HTSP_CALLERID_R
X_DONE]
Aug 26 13:18:15.333: [0/2/1] htsp_stop_caller_id_rx. message length 0
Aug 26 13:18:15.333: [0/2/1] htsp_dsm_close_done
Aug 26 13:18:15.797: htsp_process_event: [0/2/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fx
ols_onhook_ringing
Aug 26 13:18:15.797: htsp_timer - 125 msec
Aug 26 13:18:15.925: htsp_process_event: [0/2/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVE
NT_TIMER]fxols_wait_ring_min_timer
Aug 26 13:18:15.925: htsp_timer - 10000 msec
Aug 26 13:18:16.697: htsp_process_event: [0/2/1, FXOLS_RINGING, E_DSP_SIG_0110]
Aug 26 13:18:16.885: htsp_process_event: [0/2/1, FXOLS_RINGING, E_DSP_SIG_0100]
Aug 26 13:18:16.889: fxols_ringing_not
Aug 26 13:18:16.889: htsp_timer_stop
Aug 26 13:18:16.889: htsp_timer_stop3 htsp_setup_ind
Aug 26 13:18:16.889: [0/2/1] get_fxo_caller_id:Caller ID receive failed.  parseC
allerIDString:no data.
Aug 26 13:18:16.889: [0/2/1] get_local_station_id calling num= calling name= cal
ling time=08/26 10:18  orig called=
Aug 26 13:18:16.893: htsp_process_event: [0/2/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SE
TUP_ACK]
Aug 26 13:18:16.893: fxols_wait_setup_ack:
Aug 26 13:18:16.893: [0/2/1] set signal state = 0xC timestamp = 0fxols_check_aut
o_call
Aug 26 13:18:16.901: htsp_timer_stop3
Aug 26 13:18:16.901: htsp_process_event: [0/2/1, FXOLS_PROCEEDING, E_HTSP_PROCEE
DING]fxols_offhook_proc
Aug 26 13:18:16.901: htsp_timer - 120000 msechtsp_setup_req
Aug 26 13:18:16.905: htsp_process_event: [50/0/12.1, EFXS_ONHOOK, E_HTSP_SETUP_R
EQ]efxs_onhook_setup
Aug 26 13:18:16.905: htsp_ephone_start_caller_id_tx calling num= calling name =
called num=200 orig called num=
Aug 26 13:18:16.905: [50/0/12.1] set signal state = 0x0 timestamp = 0
Aug 26 13:18:16.905: efxs_onhook_setup: local target is available
htsp_alerthtsp_alert_notify
Aug 26 13:18:16.913: htsp_process_event: [0/2/1, FXOLS_PROCEEDING, E_HTSP_ALERT]
fxols_offhook_alert
Aug 26 13:18:17.169: htsp_process_event: [0/2/1, FXOLS_PROCEEDING, E_DSP_SIG_011
0]fxols_rvs_battery