Re direccionamiento de llamadas a partir de translation-rule

martin.garelli · ‎11-18-2016

Hola comunidad de Cisco,

Estoy necesitando crear un translation-rule con un grupo de números y que éstos sean re dirigidos hacia un voicemail.

¿Tienen idea de como hacerlo?

Actualmente estamos bloqueando ese grupo de números, pero en realidad que lo necesario no es bloquear sino redirigir a la contestadora:

voice translation-rule 100

rule 1 reject /0123456489/

Copio aquí la config del Gateway.

User Access Verification

Current configuration : 18120 bytes
!
! Last configuration change at 16:09:34 PYT Mon Nov 7 2016 by softnet
! NVRAM config last updated at 16:30:41 PYT Mon Nov 7 2016 by softnet
! NVRAM config last updated at 16:30:41 PYT Mon Nov 7 2016 by softnet
version 15.1
service timestamps debug datetime localtime
service timestamps log datetime localtime
service password-encryption
!
hostname CCMX-TAM
!
boot-start-marker
boot system flash:c3845-spservicesk9-mz.151-4.M10.bin
boot-end-marker
!
!
card type e1 0 1
logging buffered 4096
enable secret 5 $1$nHME$bqqS42YAtNI.5D6mEG/4E1
!
no aaa new-model
clock timezone GMT -5 0
clock summer-time PYT recurring 3 Sun Oct 0:00 4 Sun Mar 0:00
network-clock-participate wic 0
network-clock-participate wic 1
network-clock-select 1 E1 0/0/0
!
dot11 syslog
ip source-route
no ip dhcp use vrf connected
ip dhcp excluded-address 10.13.13.1 10.13.13.49
ip dhcp excluded-address 10.13.17.1 10.13.17.49
ip dhcp excluded-address 10.13.11.1 10.13.11.49
!
ip dhcp pool xxx-VoIP-H1A
network 10.13.11.0 255.255.255.0
option 150 ip 10.13.11.10
default-router 10.13.11.1
domain-name cl.lan.com
!
ip dhcp pool Xxx-VoIP-H1B
network 10.13.13.0 255.255.255.0
option 150 ip 10.13.11.10
default-router 10.13.13.1
domain-name cl.lan.com
!
ip dhcp pool xxxxxxxx
network 10.13.17.0 255.255.255.0
option 150 ip 10.13.11.10
default-router 10.13.17.1
domain-name cl.lan.com
!
!
!
no ip cef
!
!
no ip domain lookup
ip host ipbilling.com.ar 201.212.1.60
ip host tam-py.ipbilling.com.ar 201.212.1.60
ip name-server 10.0.16.10
ip name-server 200.85.32.2
ip name-server 200.85.32.3
no ipv6 cef
multilink bundle-name authenticated
!
!
!
isdn switch-type primary-4ess
!
voice-card 0
dsp services dspfarm
!
!
voice call send-alert
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
!
!
voice iec syslog
!
!
voice translation-rule 1
rule 1 /$^104$$/ /1\1/
!
voice translation-rule 89
rule 1 /^89/ /9/
!
voice translation-rule 100
rule 1 reject /0123456789/
rule 2 reject /0123456789/
!
voice translation-rule 101
!
!
voice translation-profile 555_Bloqueados
translate calling 100
!

!
http client connection timeout 2
!
application
service ipbc flash://ipbc.tcl
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 200
paramspace english location flash:
param drop-through-prompt LlamadaEspera.au
param call-retry-timer 30
param voice-mail 222
param max-time-call-retry 700
param service-name csqfideli
!
service aa2 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param voice-mail 222
param max-time-call-retry 700
param aa-pilot 450
param number-of-hunt-grps 1
param handoff-string aa2
paramspace english language en
param call-retry-timer 30
param service-name csq
paramspace english location flash:
param drop-through-option 2
param drop-through-prompt LlamadaEspera.au
param max-time-vm-retry 1
!
service aa3 flash:app-b-acd-aa-2.1.2.2.tcl
param max-time-vm-retry 1
paramspace english index 1
param voice-mail 222
param max-time-call-retry 700
param aa-pilot 451
param number-of-hunt-grps 1
paramspace english language en
param handoff-string aa3
param call-retry-timer 30
paramspace english location flash:
param service-name csq
param drop-through-option 3
param drop-through-prompt LlamadaEspera.au
!
service aa5 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param max-time-vm-retry 1
param voice-mail 222
param max-time-call-retry 700
param aa-pilot 453
paramspace english language en
param number-of-hunt-grps 1
param handoff-string aa5
paramspace english location flash:
param call-retry-timer 30
param service-name csq
param drop-through-option 5
param drop-through-prompt LlamadaEspera.au
!
service csq flash:app-b-acd-2.1.2.2.tcl
param aa-hunt5 603
param aa-hunt2 607
param number-of-hunt-grps 3
param queue-manager-debugs 1
param aa-hunt3 605
param queue-len 5
!
service ipbc2 flash://ipbc.tcl
!
service csqfideli flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 601
param number-of-hunt-grps 1
param queue-manager-debugs 1
param queue-len 15
!
service aaopera flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param drop-through-option 1
param drop-through-prompt LlamadaEspera.au
param max-time-vm-retry 1
paramspace english language en
param voice-mail 222
param max-time-call-retry 700
param aa-pilot 455
param number-of-hunt-grps 1
param handoff-string aaopera
paramspace english location flash:
param call-retry-timer 30
param service-name csqopera
!
service csqopera flash:app-b-acd-2.1.2.2.tcl
param queue-manager-debugs 1
param number-of-hunt-grps 1
param queue-len 5
param aa-hunt1 609
!
monitor
stats
event-log
!
!
crypto pki token default removal timeout 0
!
!
!
!
license udi pid CISCO3845-MB sn FOC111559PE
archive
log config
hidekeys
path flash:bk-04-10-2016
username cris password 7 104D08140C
!
controller E1 0/0/0
pri-group timeslots 1-31
!
controller E1 0/0/1
pri-group timeslots 1-31
!
controller E1 0/1/0
pri-group timeslots 1-31 service mgcp
!
controller E1 0/1/1
!
ip ftp username tam
ip ftp password 7 0010120B560B5A50
!
class-map match-any VoIP-Control-UnTrust
match access-group name VoIP-Control
class-map match-any VoIP-RTP-UnTrust
match protocol rtp audio
match access-group name VoIP-RTCP
class-map match-any VoIP-Remark
match ip dscp ef
match ip dscp cs3
match ip dscp af31
!
!
policy-map Policy-UnTrust
class VoIP-RTP-UnTrust
set cos 5
class VoIP-Control-UnTrust
set cos 3
class VoIP-Remark
set cos 0
class class-default
fair-queue
!
!
!
!
!
!
interface Loopback0
ip address 192.168.1.1 255.255.255.255
!
interface GigabitEthernet0/0
ip address 10.13.11.14 255.255.255.0
duplex auto
speed auto
media-type rj45
h323-gateway voip interface
h323-gateway voip bind srcaddr 10.13.11.14
!
interface GigabitEthernet0/1
description conectado a ROUTERWEBSERVICE
ip address 192.168.169.2 255.255.255.252
duplex auto
speed 100
media-type rj45
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
interface Serial0/0/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
interface Serial0/1/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
interface Service-Engine1/0
ip unnumbered GigabitEthernet0/0
service-module ip address 10.13.11.13 255.255.255.0
service-module ip default-gateway 10.13.11.14
!
ip forward-protocol nd
!
!
ip http server
no ip http secure-server
ip http path flash:
ip route 0.0.0.0 0.0.0.0 10.13.11.1 name Default
ip route 10.13.11.13 255.255.255.255 Service-Engine1/0
ip route 201.212.1.60 255.255.255.255 192.168.169.1 name ROUTETOIPBILLING
!
ip access-list extended Tam
permit ip host 10.144.100.96 any
permit ip host 10.144.103.156 any
permit ip 10.144.100.0 0.0.0.255 any
permit ip 192.168.169.0 0.0.0.3 any
permit ip 10.13.10.0 0.0.0.255 any
ip access-list extended VoIP-Control
permit tcp any any eq 1720
permit tcp any any range 11000 11999
permit udp any any eq 2427
permit tcp any any eq 2428
permit tcp any any range 2000 2002
permit udp any any eq 1719
permit udp any any eq 5060
ip access-list extended VoIP-RTCP
permit udp any any range 16384 32767
!
logging 10.13.11.185
!
snmp-server community public RO
!
tftp-server flash:P00303020214.bin
!
control-plane
!
!
voice-port 0/0/0:15
cptone AR
bearer-cap Speech
!
voice-port 0/1/0:15
echo-cancel coverage 64
shutdown
!
voice-port 0/0/1:15
bearer-cap Speech
!
ccm-manager redundant-host 10.13.11.11
ccm-manager mgcp
ccm-manager music-on-hold
ccm-manager config server 10.13.11.10
ccm-manager config
!
mgcp
mgcp call-agent 10.13.11.10 2427 service-type mgcp version 0.1
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 ecm
mgcp fax t38 inhibit
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface GigabitEthernet0/0
mgcp bind media source-interface GigabitEthernet0/0
!
mgcp profile default
!
sccp local GigabitEthernet0/0
sccp ccm 10.13.11.11 identifier 1 version 7.0
sccp ccm 10.13.11.10 identifier 2 version 7.0
sccp
!
sccp ccm group 2
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 2 register TRANSCODER1
switchback method graceful
!
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 1 register CFB_HW
switchback method graceful
!
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
codec g722-64
maximum sessions 2
associate application SCCP
!
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 4
associate application SCCP
!
dial-peer cor custom
name Servicios
name Emergencias
!
!
dial-peer cor list INTERNOS
member Servicios
member Emergencias
!
!
dial-peer voice 1 voip
corlist outgoing INTERNOS
destination-pattern 7...
session protocol sipv2
session target ipv4:10.13.11.13
dtmf-relay sip-notify h245-alphanumeric cisco-rtp sip-kpml rtp-nte h245-signal
codec g711ulaw
no vad
!
dial-peer voice 999 voip
service ipbc
incoming called-number 9T
voice-class codec 1
dtmf-relay h245-alphanumeric
no vad
!
dial-peer voice 3 voip
corlist outgoing INTERNOS
destination-pattern [^9]..
session target ipv4:10.13.11.10
voice-class codec 1
dtmf-relay h245-alphanumeric cisco-rtp rtp-nte h245-signal
no vad
!
dial-peer voice 10 pots
corlist incoming INTERNOS
translation-profile incoming BRASIL
incoming called-number .
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 11 pots
corlist incoming INTERNOS
incoming called-number .
direct-inward-dial
port 0/0/1:15
!
dial-peer voice 12 pots
corlist incoming INTERNOS
destination-pattern 9.T
port 0/0/0:15
!
dial-peer voice 13 pots
corlist incoming INTERNOS
destination-pattern 9.T
port 0/0/1:15
!
dial-peer voice 14 voip
session protocol sipv2
session target ipv4:10.13.11.10
voice-class codec 1
!
dial-peer voice 89 voip
translation-profile incoming CALLS-CHILE
session protocol sipv2
incoming called-number 89.T
voice-class codec 1
!
dial-peer voice 4 pots
corlist incoming INTERNOS
call-block translation-profile incoming 555_Bloqueados
call-block disconnect-cause incoming user-busy
incoming called-number 555
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 5 pots
corlist incoming INTERNOS
call-block translation-profile incoming 555_Bloqueados
call-block disconnect-cause incoming user-busy
incoming called-number 555
direct-inward-dial
port 0/1/0:15
!
dial-peer voice 9 pots
corlist incoming INTERNOS
shutdown
incoming called-number .
direct-inward-dial
port 0/1/0:15
!
dial-peer voice 2 voip
corlist incoming INTERNOS
translation-profile outgoing BRASIL
shutdown
destination-pattern 1104
session target ipv4:10.13.11.10
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 100 voip
description TEST BRASIL
shutdown
destination-pattern 1104
session target ipv4:10.13.11.10
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 101 pots
shutdown
incoming called-number 103
direct-inward-dial
port 0/1/0:15
!
!
sip-ua
!
!
alias exec proc show process cpu
alias exec proce show process cpu h
alias exec acce telnet 10.13.11.12
!
line con 0
logging synchronous
login local
line aux 0
line 66
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
exec-timeout 0 0
logging synchronous
login local
transport input all
line vty 5 15
exec-timeout 0 0
no login
transport input all
line vty 16 769
no login
transport input all
!
scheduler allocate 20000 1000
ntp master 3
ntp server 10.13.11.14
end

Jaime Valencia · ‎11-21-2016

Crea dial peers que matcheen basados en incoming called number, y aplica un translation rule que cambie el called number a tu VM.

HTH

java

if this helps, please rate

martin.garelli · ‎11-21-2016

Hola Jaime,

Gracias por tu respuesta, creo que mejor doy un ejemplo para explicarme claramente:

Tenemos un número a donde solamente pueden llamar los clientes VIP, los NO VIP deben ser direccionados a un voicemail, entonces, el número de ejemplo a donde llaman los VIP sería el 6550555.

N° de Juan (VIP) --> 111111 --> translation rule 6550555 --> deriva al IVR p/ VIPS

N° de Pedro (NO VIP) --> 222222 --> translation rule xxxxxxxx (son llamadas que tambien caen al 6550555) --> debe derivar a un voicemail o contestadora.

Actualmente como solución temporal estamos bloqueando el listado de números NO VIPs pero tenemos un hardware que nos limita solamente a 100 números y además es mucho mas elegante derivar estas llamadas y no que le de tono ocupado al llamador.

martin.garelli · ‎11-21-2016

Hola de nuevo Jaime,

He aqui un ejemplo de configuración de lo que creo me recomendaste:

dial-peer voice 4 pots
corlist incoming INTERNOS
incoming called-number 555
direct-inward-dial
port 0/0/0:15

voice translation-rule 6550555
rule 1 /555/ /777/

voice translation-profile 555_contestadora
translate calling 6550555

En este caso funcionaría si es que debo desviar el 100% de las llamadas a la contestadora, pero en realidad tenemos solamente un listado de números a desviar.

Jaime Valencia · ‎11-22-2016

OK, entendí mal entonces, si lo que quieres es que se matchee basado en el ANI, entonces tienes que hacer que el dial peer matchee el answer-address, y hacer el translation del called number para dirigirlo a donde deseas.

En tu ejemplo sería answer-address 1111 y las llamadas de ese DN, rutearlas al IVR

HTH

java

if this helps, please rate