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412 The remote peer is not responding

We have a remote user who for the first time gets error '412 The remote peer is not responding'. The Win firewall is off. Any suggestions?

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Re: 412 The remote peer is not responding

have the user check the internet connection, as a rule of thumb when I get calls like this - I ask if

1) They can connect to the internet

2) They can ping the IP of the VPN concentrator

99.999% of the time the answer is no to both or one of them.

Which indicates a provider local issue - or provider BGP routing issue.

HTH>

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