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Anyconnect certificate problem

I am the Cisco Anyconnect Administrator. My office is in the States and I am trying to add a certificate to a Windows 7 laptop in Israel, it keeps giving me a failure message. We tried to connect the laptop there to different netwroks, wireless, wired LAN, secured network behind a firewall, public netwrok without a firewall, I also tried it on different laptops, but I am always unable to add the certificate.

What would be the problem? May there be restrictions on installing the certificate overseas?

It is worth noting, that when we install the certificate to a laptop here in the states and then send it to Israel, anyconnect works normally.

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