05-10-2014 08:27 AM - edited 02-21-2020 07:38 PM
Cisco Anyconnect 3.1.05160 fails to setup the VPN tunnel, it prompts with this message:
"The VPN client driver encountered an error. Please restart your computer or device, then try again."
Authentication and everything seems to go through but it won't work.
The computer is a brand new HP with Windows 7. I have treid first with some later 2.x Anyconnect with same result.
The follow entries are printed in the event log:
Level Date and Time Source Event ID Task Category
Error 2014-05-10 16:19:28 acvpnagent 2009 None Termination reason code 13:
Unable to start VA, setup shared queue, or VA gave up on shared queue.
Error 2014-05-10 16:19:28 acvpnagent 2 Engineering Debug Details Function: CVpnMgr::main
File: .\VpnMgr.cpp
Line: 1847
Invoked Function: IHostMgr::enableHostMgr
Return Code: -23592949 (0xFE98000B)
Description: HOSTMGR_ERROR_ALREADY_ENABLED_WITH_DIFFERENT_MTU:An attempt was made to enable the tunnel's network interface with a specific MTU but it was already enabled with a different MTU.
05-14-2014 02:16 AM
This was caused by the good old HP mess-up-your-computer services.
Disable the service "HP Device Locking / Auditing" and the VPN will be able to connect.
06-04-2015 02:56 PM
Disabling the HP Device Locking / Auditing fixed the problem for me.
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