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AnyConnect hangs when checking for required updates

Several of our customers require us to use Cisco AnyConnect to connect to their computers.  I cannot connect to any of them because AnyConnect hangs when checking for required updates.  If I start AnyConnect myself, it will eventually (after five minutes) tell me that it cannot connect to a server.  If it is started from a web page, AnyConnect hangs forever.

In the past, this error has been random.  If I try later, or the next day, it may work.  Or it may not.

No customer has been able to give us any support on this issue.

Could you please give me some ideas on how to overcome this problem?

Thank you very much.

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