Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

AnyConnect installation issue - Network Adapter is not created - cannot find any error?

I am a contractor with a Federal Agency that just swithed to using Cisco AnyConnect for VPN access.  I am about the only person with this installation issue, that I know of.  When installing the AnyConnect client on a Windows 7 machine running a 3.X msi install - the expected Cisco NewWork Adapter is not created in Network connections as I would expect.  I have turned off Firewall services, I've turned off SQL services, Citrix, etc.  But nothing I have tried allows this to install correctly.

When I attempt to use the AnyConnect VPN client and login the the remote service - I receive the

The VPN client driver has encountered an problem. Please restart your computer or device, then try again.

I have attempted the driver database fix suggested online - BUT it didn't correct the problem because I think my problem is in the initial setup, although I cannot find and error in the Windows/inf/setupapi.app.log and setupapi.dev.log that would suggest there is an driver problem.

The DART logs are a bit cryptic, but nothing stands out that would give me any idea as to what might be blocking the creating of the Network adapter the VPN Client would use to connect to the remote network.

Can anyone here point me in the right direction  - I am not receiving help from configuration management - their solution is to format my entire computer and rebuild it which will cost me weeks of time and I have a deadline looming in Feburary.

Thank you!

Michael

Everyone's tags (1)
601
Views
0
Helpful
0
Replies
CreatePlease login to create content