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AnyConnect Mobile client install issues

We have some users complaining about this error:

Failed to install AnyConnect Secure Mobility Client 3.0.10057 because the process is running in protected mode and cannot perform an install. The secure gateway must be added to the Trusted Sites Zone in Internet Explorer. A VPN connection cannot be established.

Does anyone have a link to a documented solution?

Thanks,

J

Everyone's tags (2)
2 REPLIES
Cisco Employee

AnyConnect Mobile client install issues

Hi J,

as the message indicates "The secure gateway must be added to the Trusted Sites Zone in Internet Explorer", did you try that?

I.e. go to Internet Options in IE, go to the Security tab, click Trusted Sites, click the Sites button, then add the URL of your gateway (ASA or router) to the list.

hth

Herbert

AnyConnect Mobile client install issues

Hi J,

Just in case, this is what Herbert referred to:

This is security feature of IE, and in this case you need to include the ASA's URL to this list

HTH.

Portu.

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