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AnyConnect version 4.1.02011 error service provider is restricting access to the internet

One of our users is getting the error below.  He's definitely connected to the internet because he's visited a website using his web browser as instructed below and sending emails from the computer.  He's using a mobile hotspot, but I wouldn't think that that would be an issue because we use the VPN via mobile hotspots regularly with no issues.  Any suggestions?

 

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2 REPLIES
Bronze

Re: AnyConnect version 4.1.02011 error service provider is restricting access to the internet

Hello @saisample,

That is Captive Portal Detecion and that´s the reason why is not working your connection, you should try the suugestion made on this link: https://www.cisco.com/c/en/us/support/docs/security/anyconnect-secure-mobility-client/118086-technote-anyconnect-00.html

HTH
Gio
New Member

Re: AnyConnect version 4.1.02011 error service provider is restricting access to the internet

Hello,

Thanks for the link, however we ended up uninstalling and reinstalling it to fix it. The next time this happens, we'll try troubleshooting using the link that you provided. Thanks!

 

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