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New Member

AnyConnect Windows Service won't start

Installed AnyConnect Client v3.1.3103.0 on Windows 7 64-bit.

"Cisco AnyConnect Secure Mobility Agent" window service will not start.  Error 1067: The process terminated unexpectedly.

Tried uninstalling/installing. This all worked a couple of weeks ago, then it stopped.

Event Viewer show.

Faulting application name: vpnagent.exe, version: 3.1.3103.0, time stamp: 0x5151c1c1

Faulting module name: Dbghelp.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7bc

Exception code: 0xc0000005

Fault offset: 0x0004b4cf

Faulting process id: 0x9d0

Faulting application start time: 0x01ce96e98013d6a6

Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe

Faulting module path: C:\Windows\system32\Dbghelp.dll

Report Id: be5b53e3-02dc-11e3-8202-00262d24a1f7

Any ideas on what could be causing this?

Everyone's tags (3)
New Member

That version of Dbghelp.dll

That version of Dbghelp.dll appears to be the culprit as per (ignore that they're running Win8.1). You can download the latest version of "Debugging Tools for Windows" as part of the SDK from .

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